Refund & Cancellation Policy

At BABICHA (Ice Cream & Bubble Tea), we prepare each order fresh, so our refund and cancellation policy reflects the nature of perishable food items. This policy explains when cancellations, refunds, or replacements are available.

• You may cancel your order free of charge only before it has been accepted/confirmed by the outlet, or within 5 minutes of placing it, whichever is earlier.
• Once preparation has started, orders cannot be cancelled, as ingredients and items are perishable.
• To request a cancellation, contact us immediately at +91 8977734732.

We will offer a refund, replacement, or store credit if:

• You received the wrong item(s) compared to what you ordered.
• Your order arrived spilled, melted beyond a reasonable/edible condition, or damaged due to our or the delivery partner's fault.
• Item(s) from your order were missing on delivery.
• The item was spoiled, contaminated, or otherwise unfit for consumption at the time of delivery.
• Your order was significantly delayed beyond the promised time due to a fault on our end, and you no longer wish to receive it.

• Change of mind after the order has been prepared or dispatched.
• Normal melting of ice cream due to weather, delivery time, or delayed pickup that is not caused by our error.
• Minor variation in taste, sweetness, toppings, or appearance that is within normal product variation.
• Incorrect delivery address or unavailability of the customer to receive the order.
• Refund requests raised more than 24 hours after delivery.

1. Contact us within 24 hours of delivery via contact@babicha.com or +91 8977734732.
2. Share your order ID, and where possible, a photo of the item(s) received (for damaged, wrong, or spoiled item claims).
3. Our team will review your request, typically within 24 business hours.
4. If approved, we will offer a replacement, store credit, or refund to your original payment method, at our discretion or your preference where feasible.

Approved refunds are initiated within 3-5 business days of approval. Depending on your bank or payment provider, the amount may take an additional 5-7 business days to reflect in your account.

If an amount is deducted from your account but the order is not confirmed, the amount is usually auto-reversed by your bank/payment provider within 5-7 business days. If it is not reversed, please contact us with your payment reference number.

For cancellations, refunds, or order issues, reach us at: